Delivery prices quoted are for most UK mainland addresses. For any orders that need to be dispatched outside of mainland UK please call and or email us on the contact details stated on the website, and we will provide you with a delivery quote, and will process the order over the phone.

Our delivery costs vary from being free to being £57+ VAT. It entirely depends on the item being ordered. Each product depending on weight and size is allocated a shipping charge, and regardless of how many items are ordered of that kind, you will only be charged that shipping cost once per order. If items of different shipping prices are ordered only the most expensive delivery cost will be charged and only once per order. We have structured our shipping policy as such to ensure the customer isn't paying elevated delivery charges and is only being charged one fee per order. For details of your shipping cost please either contact us by phone or email or see shipping charges on your checkout page. There is still the oppurtunity to cancel the order once shipping charges have been calculated. If you have placed an order without checking the shipping fee, and feel the delivery cost is not acceptable please, email us immediately as to avoid us sending your goods out and being charged for collection.
Due to weight all Adhesives and levelling compounds have a flat rate delivery charge of £25+ VAT. If you have small amounts to order please call or email us and we'll try to reduce delivery costs for you.

You have the option to collect the goods from any of our five showrooms 
The showrooms are located in: Luton (Beds) - Bedford (Beds) - Letchworth (Herts.) - Milton Keynes (Bucks) - Hertford (Hertfordshire)
We will contact you once your order is available at your choice of showroom. Go through to our secure checkout as normal, and select collect from store, and which branch you would like to collect from.

Damaged Goods/Short Delivery Claims:

No claim for damaged goods or short deliveries will be processed unless received in writing by the Company within 24hrs of receipt of goods. Customer's signatures on delivery notes accompanied by remarks such as "unchecked" or "unexamined" or similar will not be binding by the Company.

Order Cancellation:

*Under the Distance Selling Regulations 2000, the customer has the right to cancel the order, however this right expires 7 working days after the order has been delivered.
*The goods must be available for collection within 7 working days from cancellation notification. If the goods aren't available within this time, your right to cancel will be revoked.
*Goods must be returned in an unused state and with their original packaging. Under the Distance Selling Regulations 2000 you have a statutory duty to take reasonable care of the goods whilst in your possession.
*Cancellation must be put into writing within the 7 working days of your recieving the goods.
*The customer must pay for all returns costs (collection/courier fees) unless goods were faulty or incorrect at time of delivery.
*Customers returning goods that are not faulty or incorrect may incur a restocking fee
*If goods need to be returned due to them being incorrect or damaged at the time of delivery, you must notify us of this within 24 hours of delivery. 
PLEASE DO NOT SEND ANY PRODUCTS BACK TO US DIRECT. ONCE YOU HAVE NOTIFIED US OF CANCELLATION OF YOUR ORDER, WE WILL ARRANGE FOR THE GOODS TO BE COLLECTED. UNLESS PRODUCTS DAMAGED, FAULTY OR INCORRECT, THE CUSTOMER MUST PAY FOR ANY COLLECTION OR RESTOCKING CHARGES.

Credits:

For goods that were faulty or incorrect at time of delivery, we will replace the products, or issue you with a full refund of the product and delivery charge, as long as notification of this fault is sent to us within 24 hours of delivery. For cancellation of an order the following rules apply:
1) If cancelled prior to delivery, you have the right to a full refund of the product and delivery charge
2) If cancelled after goods have been delivered, you have the right to a refund on the product, however you must pay for any delivery charges to return it back to us.
A refund will be given within 30 days of your order cancellation date. If you have recieved your refund prior to you sending back the goods, we reserve the right to charge you for direct costs of recovery.